Case Studies

Digital onboarding: with a view to the next generation

Digital onboarding will soon be standard at banks. But not only that, client onboarding solutions (COB) must be innovative and lean at the same time – because this is the only way to inspire bank customers. 22nd has developed a client onboarding solution for the acquisition of new customers for a Swiss cantonal bank, which makes access to the bank’s product and service offering many times more efficient, but in which attention was paid to later scaling right from the start.

Not only the gradual integration into the existing system and subsystem universe as well as the guarantee of compatibility with regard to security and data security were important. Rather, the solution leaves all possibilities for the digitization of further core processes open. Thanks to a scalable platform. The flexible process design allows both digital self-onboarding and onboarding supported by a customer service representative.