Distributed operations over different European locations with poor customer service and high fluctuation > 30%
Improved services through detailled location analysis, clear management decision documents, ramp up of near shore center parallel to existing operations realizing cost savings
by > 57%
Timeframe
Analysis: 2 months, Implementation: 12 months
Proof of state change
„Our services improved immediately through fast ramp up of additional resources in near shore center. The project costs were 30% under budget by following a human centric approach. Our operational cost savings were >57% by moving away from high cost centers.“