22nd has designed and implemented a fully integrated omni-channel onboarding solution for Banque du Léman.
The solution covers the digital onboarding of private customers including joint customers, including:
Self-service onboarding via the website including digital identification and signature
Digital onboarding via the customer advisors in the branch
Hybrid onboarding, initiated & led by a customer advisor and completed by the customer online
The solution is based on the CLM Suite, a holistic client lifecycle management system designed and developed jointly by Swisscom and 22nd.
The project was implemented within 9 months and rolled out in 2 phases:
Phase 1: “Standalone version” End-to-end onboarding journey, without integration into the core banking system and other third-party systems
Phase 2: “Integrated version” End-to-end onboarding including almost complete integration into core banking system and other third-party systems
Numerous external services and “plug-ins”, e.g. address verifier, online identification & signature service and PEP check, have been integrated to enable an emotional, efficient and legally compliant end-to-end onboarding journey from the customer to the back office.